The San Francisco Airport Commission Tuesday publicly thanked a Pacific Outfitter store employee who turned in a lost wallet containing more than $9,000 in U.S. and foreign currencies.
Thi Kaung found the wallet in the Pacific Outfitters store in the airport’s International Terminal on Nov. 17. She turned it over to her supervisor Ebon Glenn.
By now the traveler had panicked, fearing the wallet was lost for good, but he eventually informed police about the lost wallet, said Michael C. McCarron, director of the airport’s Bureau of Community Affairs.
Glenn, however, found the traveler’s contact information in the wallet and sent an e-mail informing him the wallet had been found. The traveler was overjoyed and felt as if he had won the lottery, McCarron said.
Airport Director John L. Martin said Kuang “represents the highest levels of integrity and dedication to customer service.
“She serves as an example for personal integrity and for exhibiting a true focus on customer service that is second to none and makes SFO a world-class service experience,” Martin told the Commissioners.
