Studies Love Healthy San Francisco, Do You?

I think the reason that there are not many complaints is that no-one can ever reach Healthy San Francisco. I cannnot make an appointment, can't even get anyone to answer the phone or call me back at my "medical home"; I didn't get my first appointment for five months. I think it's a great, ambitious idea, but it needs a lot more resources to run it.

I've been on Healthy SF since February of this year and I have a lot of good things to say about it. Unfortunately my two complaints are yours as well. Tough to get people on the phone and looooong waits for appointments (5 months for one of them). My tip for you is to call regularly, like everyday, at the same time and see if there are any cancellations. That's how I got appts. moved closer. But my biggest complaint is the disconnect between HSF and SF General. One didn't know what the other was doing and I was dropped from HSF once for no reason. I did get a call and apology from them, like a day later. But it was kind of a hassle.

i love healthy SF and have been on it since the first day it was available. it can be difficult to get someone on the phone, but i have never waited more than 1 month for an appointment. i chose potrero hill as my clinic and often just stop by there to get an appointment. it is VERY true that almost no one in the city knows anything about it. since i am very poor right now, i get all my meds, appointments and even the program for free. incredible.