sfo_aerial.jpgIt’s known that SFO is just a little slower than most all when it comes to arrivals and departures. But did you know that complaining about a delay can get you kicked off a flight?

That’s apparently what happened to three passengers on a US Airways flight to Charlotte, North Carolina yesterday. The flight was delayed in boarding for about an hour, due to inclement weather.

As KRON4 reports, when passengers did finally board, a flight attendant repeatedly encouraged passengers to “hurry up.”

Passenger Brian Hazelwood says that after he turned to the person next to him to note that “they wouldn’t be late if it wasn’t for the airlines ‘so don’t get made at us’,” the attendant ran from the galley, demanding to know who had made that comment.

“the flight attendant ran over to me and started yelling at me what did you say, what did you say?” Hazelwood told KRON.

Hazelwood was then kicked off the plane. Another passenger, Sandra Kraus, stood up for Hazelwood stating that he’d done nothing wrong. She was reportedly booted as well. Hazelwood’s girlfriend opted join him in leaving the flight. All three were then met by a Homeland Security Police Officer.

Kraus was put on another flight that evening while Newton and Hazelwood stayed the night in the Bay Area, without compensation from US Airways, who’ve stated that “the passengers interfered with the flight crew and in the interest of safety they had to be removed.”

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the author

Always in motion. April Siese writes about music, takes photos at shows, and even helps put them on behind the scenes as a stagehand. She's written everything from hard news to beauty features, as well as fiction and poetry. She most definitely likes pie.

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  • rfs

    It’s not SFO, but US Airways that is in the wrong here. I avoid US Airways like the plague they are, after too many bad experiences like this. Last month’s Consumer Reports rated them dead last in customer service. They have offended and abused their customers so badly that people have created websites about it, like http://usairways-sucks.com and http://usairsucks.org/ along with Facebook pages dedicated to their lameness.

    It makes me wonder what their heads of Marketing and Customer Service are doing, to let it get this bad.

    Very sad state of affairs. For now, you should do the smart thing – avoid US Airways.

  • rfs

    It’s not SFO, but US Airways that is in the wrong here. I avoid US Airways like the plague they are, after too many bad experiences like this. Last month’s Consumer Reports rated them dead last in customer service. They have offended and abused their customers so badly that people have created websites about it, like http://usairways-sucks.com and http://usairsucks.org/ along with Facebook pages dedicated to their lameness.

    It makes me wonder what their heads of Marketing and Customer Service are doing, to let it get this bad.

    Very sad state of affairs. For now, you should do the smart thing – avoid US Airways.

  • Greg Dewar

    Typical US Airways. I’d sooner ride a failwhale than board their smelly planes with bitter, angry, and stupid “staff.” Virgina America FTW.

  • Greg Dewar

    Typical US Airways. I’d sooner ride a failwhale than board their smelly planes with bitter, angry, and stupid “staff.” Virgina America FTW.

  • Shibi

    It is ludicrous that US Airways would get all huffy for a tardiness comment by a passenger. US Airways is much worse than many third world airlines and this treatment of passengers just reinforces what we all recognize: US Airways sucks.

  • Shibi

    It is ludicrous that US Airways would get all huffy for a tardiness comment by a passenger. US Airways is much worse than many third world airlines and this treatment of passengers just reinforces what we all recognize: US Airways sucks.