BART might not have much to report in their search for a new general manager, but that doesn’t mean they don’t like gossip, especially of the texted variety.
BART board’s president Bob Franklin apparently does, which is why he wants to implement a texting line so riders can report problems on the system. As the Ex reports, Franklin wants to give riders alternatives to calling BART’s hotline at (510) 464-7000, talking with station agents or train operators, or filling out a lengthy comment card. Instead, riders would simply text what’s going on.
The text would then be diverted to a central call station where resources would be allocated accordingly. Initially, Franklin says he’d like to focus on just one issue. Like, maybe, the bike issue BART said they were battling just yesterday?
A more likely target, perhaps, might be cleanliness — BART also said Thursday that they were planning on investing $4.5 million to clean up their cars.
Interim BART General Manager Sherwood Wakeman said he’d look into the texting proposal. While he’s at it, he might want to check on BART’s monthly max on texts — that $4.5 mill can go pretty fast if one exceeds one’s plan.