Consumerist brings us a tragic tale of a man trapped in SF for two weeks with nothing but the clothes on his back.
“On the 16th of May” a man they identify only as “Bryan” tells them “my suit bag was ‘misplaced’ by Delta upon my arrival at San Francisco airport. I have faxed in the missing bag form with confirmation as well as completed the online forms. I have called and left messages and have not received ONE response. [The lost bag contained] 2 suits and 7 shirts worth over $2,000. I’m on a two week business trip here in SF with no clothing.”
Bryan tells Consumerist that Delta’s customer service has blown him off, as has their PR department. Consumerist seems unfazed by his tale, saying he needs to “save (his) energy and stop trying to shame Delta into doing the right thing. An airline losing your luggage is SOP these days.” They advise him to replace his clothes on his own dime and to be prepared to fight Delta for reimbursement.
Jeez, when a consumer advocacy blog tells you to just suck it up, it seems like you’re pretty definitely screwed.
What about you guys, have you ever had luggage problems at SFO? If so, what did you do? Do you have any advice for poor, naked Bryan?