plane.jpgConsumerist brings us a tragic tale of a man trapped in SF for two weeks with nothing but the clothes on his back.

“On the 16th of May” a man they identify only as “Bryan” tells them “my suit bag was ‘misplaced’ by Delta upon my arrival at San Francisco airport. I have faxed in the missing bag form with confirmation as well as completed the online forms. I have called and left messages and have not received ONE response. [The lost bag contained] 2 suits and 7 shirts worth over $2,000. I’m on a two week business trip here in SF with no clothing.”

Bryan tells Consumerist that Delta’s customer service has blown him off, as has their PR department. Consumerist seems unfazed by his tale, saying he needs to “save (his) energy and stop trying to shame Delta into doing the right thing. An airline losing your luggage is SOP these days.” They advise him to replace his clothes on his own dime and to be prepared to fight Delta for reimbursement.

Jeez, when a consumer advocacy blog tells you to just suck it up, it seems like you’re pretty definitely screwed.

What about you guys, have you ever had luggage problems at SFO? If so, what did you do? Do you have any advice for poor, naked Bryan?

the author

Eve Batey is the editor and publisher of the San Francisco Appeal. She used to be the San Francisco Chronicle's Deputy Managing Editor for Online, and started at the Chronicle as their blogging and interactive editor. Before that, she was a co-founding writer and the lead editor of SFist. She's been in the city since 1997, presently living in the Outer Sunset with her husband, cat, and dog. You can reach Eve at

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