newsomiphone.jpgOn Silicon Valley Watcher, Tom Foremski details some AT&T wireless phone apps he just saw demonstrated “at its annual technology showcase in San Francisco.” He notes that John Donovan, AT&T’s CTO told him “AT&T would soon be releasing some apps of its own such as one that allows users to quickly report any dropped calls and other problems.” (Emphasis mine)

Not answered in the piece is how one will make these reports if AT&T’s crappy gaps in coverage are what’s causing your calls to be dropped in the first place.

For example, AT&T fails to cover:

— Lincoln-Irving-Judah between 42nd and 43rd (basically, where I live, yay! This is why I never respond to texts sent to me on the weekend days, FYI. Also, I am a hermit.)

— Fell between Divis and Fillmore

— Almost all of Crissy Field

I just spent about 15 minutes looking for some Google map mashup that shows all the places in SF where AT&T drops the ball (link me in the comments if I missed it!), but apparently it’s easier to pin down Prop 8 donors than a reliable AT&T cell phone signal. Can one of you nerds with time on your hands make one of this map for us, please?

the author

Eve Batey is the editor and publisher of the San Francisco Appeal. She used to be the San Francisco Chronicle's Deputy Managing Editor for Online, and started at the Chronicle as their blogging and interactive editor. Before that, she was a co-founding writer and the lead editor of SFist. She's been in the city since 1997, presently living in the Outer Sunset with her husband, cat, and dog. You can reach Eve at

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  • Fred

    Not to mention Internet hardly works at all in Dolores Park. How do they fail at that in a big open space like that?

  • Richmondsfblog

    Here’s a coverage map of the city; you can zoom in more to look at specific sections:

  • cedichou

    It’s not AT&T’s coverage, it’s your iPhone. If you had a phone made by a phone manufacturer, not a mp3 maker, then you’d get coverage.

  • kl2real

    I just moved to the 8th floor of a building in downtown SF. AT&T’s map shows full service. In fact, I have 5 bars, yet my iPhone is a brick inside my home. So I now have to forward my cell phone to my home phone in order to get calls at home. I love the integration between the phone and all my data, but AT&T simply does not provide the service needed to support it…at $150+ a month, no less. My partner’s Palm Pre has perfect reception.

  • Greg Dewar

    I regularly have my phone drop out so that I can hear others, but they cannot hear me. AT&T told me it is because the 3g is so overloaded where I live in the center of the inner sunset, the phone is switching between EDGE and 3G. I tried switching to just EDGE and it still happened.

    I’m ready to take my phone to that guy on Irving St. who can hack iPhones to work on T Mobile and return to T mobile…NEVER EVER had a problem ANYWHERE, and they were cheaper too.

  • cv

    Not true.

    iPhone users in countries not called the United States of America show considerably higher customer satisfaction rates. So do American iPhone users travelling abroad. Same with users who have jailbroken and unlocked their AT&T iPhones and jumped to T-Mobile USA.

    For what it’s worth, the Apple iPhone uses off-the-shelf silicon for its telecommunications (e.g., Broadcom chips).

  • cedichou

    Chip is broadcom, but what about the antenna? Smart antenna design is patented, and apple ain’t licensing Nokia’s patents, as their lawsuit will tell you.

    I have a nokia N95 in the city, and I don’t lose connection like people with iPhone. I’m a AT&T wireless customer. Same network, different phone: it works. But the JesusPhone can’t do wrong!