Called into 311: July 30th, 2009
Report number: Not Given
City agency responsible: Department of Public Health
Rats. You hate them, I hate them, and evidently so does 311. At least that was my first impression after they transferred my call regarding a rat infestation near Folsom to the Department of Public Health.
Turns out it’s less of a “we don’t feel like dealing with it” and more of a “we’re making a tangible effort to curb the spread of disease” type deal. When it comes to pests, 311 operates within the bounds of Ordinance 159-08, which was implemented in January 2009 to keep San Francisco buildings free of disease vectors and the conditions that spread them. As a result, all rodent, insect, and wild bird related problems must be reported directly to Norma Castro at the Department of Public Health. Next time you see a rat, save yourself the indignity of 311’s hold muzak and call her direct at 415-252-3805.
With all those reports flooding one woman however, it might take a bit longer to get a response. In my own effort to file a report I did not speak once to a non-automated person, before ultimately leaving a message on Castro’s voicemail. I will keep you updated on the improved (or worsening) condition of the rat’s nest as it develops.