sffixes_icon.jpgCalled into 311: July 30th, 2009
Report number: Not Given
City agency responsible: Department of Public Health

Rats. You hate them, I hate them, and evidently so does 311. At least that was my first impression after they transferred my call regarding a rat infestation near Folsom to the Department of Public Health.

Turns out it’s less of a “we don’t feel like dealing with it” and more of a “we’re making a tangible effort to curb the spread of disease” type deal. When it comes to pests, 311 operates within the bounds of Ordinance 159-08, which was implemented in January 2009 to keep San Francisco buildings free of disease vectors and the conditions that spread them. As a result, all rodent, insect, and wild bird related problems must be reported directly to Norma Castro at the Department of Public Health. Next time you see a rat, save yourself the indignity of 311’s hold muzak and call her direct at 415-252-3805.

With all those reports flooding one woman however, it might take a bit longer to get a response. In my own effort to file a report I did not speak once to a non-automated person, before ultimately leaving a message on Castro’s voicemail. I will keep you updated on the improved (or worsening) condition of the rat’s nest as it develops.

See something needs fixing? Report it here on our SeeClickFix map, and we’ll follow up.

Please make sure your comment adheres to our comment policy. If it doesn't, it may be deleted. Repeat violations may cause us to revoke your commenting privileges. No one wants that!